Shipping policy
Shipping Policy
Thank you for shopping with SnugglePet! We want to make sure your order arrives safely and on time. Please read our shipping policy below.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment, we will contact you via email or phone.
Shipping Rates & Delivery Times – United States
• Standard Shipping: $8.00 (Free on orders $35.00 and over) — Estimated delivery: 3–5 business days
• Express Shipping: $15.00 — Estimated delivery: 1–2 business days
International Shipping
We ship internationally via DHL Express and USPS. International shipping rates are calculated at checkout based on your location and package weight.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order online.
Lost or Damaged Packages
SnugglePet is not responsible for lost or stolen packages after confirmed delivery. If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
Contact Us
If you have any questions about your shipment, please contact us at arturo.ovan2000@gmail.com.